This is a very important role in our club and we are requiring two positions to be filled for this season and beyond.

Overview:

The Member Protection Information Officer (MPIO) is the first point of call in the club for any enquiries, concerns or complaints.
The MPIO provides confidential information and moral support to the person with the concern.
The MPIO is responsible to the club’s Board/Committee and club members.

Duties:

• Listen to complaints and concerns from members and visitors.
• Provide support for all members.
• Provide information and options for member behaviour (not advice).
• Keep up to date with information on harassment, discrimination and other forms of inappropriate behaviour.
• Understand and follow club policies and procedures in relation to Member Protection.
• Be accessible and approachable to all club members.
• Mediate complaints at a formal and informal level.
• Maintain confidentiality for all club members.
• Provide relevant persons with the appropriate reports/documentation resulting from hearings.
• Carry out unbiased investigations and make reasonable recommendations.

Position Requirements:

• Ability to provide support
• Interpersonal skills
• Good communication skills
• Good conflict resolution skills
• Knowledge of Club Member Protection policies and procedures
• Able to work independently

Notes:

A Prohibited Employment Declaration Check is mandatory for this position.

For further information, please refer to Play By The Rules website: www.playbytherules.net.au